7-day refunds
If Shoji isn’t right for you, you can get a full refund within 7 days of buying it. You don’t need to give a reason.
How to ask
Write to support.shoji.mac@gmail.com from the email address you used to buy Shoji, and include your order number or license key (both are in the receipt from Dodo Payments).
What happens next
- We refund the full amount, including any tax that was charged, through Dodo Payments, which sold you the license. The money goes back to the card or account you paid with.
- Banks usually take 5–10 business days to show the refund.
- Your license key is turned off. Shoji notices at its next daily check and stops arranging windows. You can then delete it.
After 7 days
Purchases are final after 7 days, except where the law of your country gives you a right to a refund, or if Shoji doesn’t work on your Mac at all and we can’t fix it: write to us and we’ll sort it out.
Charged twice, or by mistake?
Write to us and we’ll refund the extra charge, whenever you notice it.